Group's Site     Bmall|BBank Luxury life solution worldwide

Customer Assistance

A: How Do I place an Order?

Orders can be placed 24 hours a day, 7 days a week online website, as well as by calling us at +86-758-2226480. On-line ordering is straightforward and convenient click the add to Cart .from any product page on the website and then follow the subsequent instructions.

Telephone orders can be placed 24 hours and day 7 days a week, by calling +86-758-2226480. Our Customer Service Representatives are here to provide expert assistance to our customers around the clock. Custom orders, preferred communication is via email to
B: What Payment Methods do you accept?

Presently Bisini antique inc agree to accept wire transfer, also we accept letter of credit at sight. if ordering a custom product taking over 8-10 weeks to produce and ship, so we are able to charge 30% deposit at the time of order, with the remainder due when the product is ready to ship.

C: How do I check on my order status?

If you like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate. Shipping transit times add three to four weeks to your lead time depending on the item shipping method used and destination.  

IN STOCK items ship in 7-10 business days, and take approximately 3-4 months for delivery to you.

Custom Order please contact customer service, each item will vary, but in general, 2-3 months to have a custom item production and one month shipping time.

Small items such as accessories are shipped via UPS, FedEx, or DHL Express and should be delivered to the specified shipping address within 7-10 days of the lead time noted.

Once your item(s) have been shipped you will receive an email with tracking information. If you wish to speak with a customer service team member, call us +86-758-2226480 or contact us anytime via
D: How do you protect my Privacy and Security of my information?
We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.

When registering as a member of Bisini antique inc, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as a member, we will ask you to provide your name, email address and mailing address. We will use this information to notify you of site changes at all of our sites and provide you with valuable offers from Bisini antique inc. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.
E: What are your Terms of sale?
When you complete Bisini antique inc ?member registration process, including placing an order without registering, you agree to all the terms herein. Bisini antique inc may update these terms and will notify you via our monthly newsletter or a prominent posting on this customer service page. Your continued use of Bisini antique inc after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.

Shipping time frames reflected in product descriptions are based on estimates from our artisans, as most pieces are made by hand, may vary. Bisini antique inc reserves the right to amend product information and shipping schedules due to artisan delays, changing conditions and product discontinuations. In the event of a shipping delay, Bisini antique inc will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.

While the Bisini antique inc team works diligently to review the safety of all products, each piece is hand-made and should be treated as an antique piece. Bisini antique inc cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Bisini antique inc is not responsible for copyright, registration or licensing infringement of products sold on the site.

For additional policies including shipping, please read carefully, as you are agreeing to our terms and conditions by placing an order.

F: What are your shipping policies, methods and charges?

Shipping and Will Call Agreement Our goal at Bisini antique inc is to assure that you receive your order complete and undamaged. Over the Years have experienced almost every conceivable shipping problem imaginable. We have listed a few guidelines to follow that will help, should you need to make any claims for damage or lost packages.

All products are sold to our customers Ex work. This term simply means, we guarantee all parts from defects or damage base from our factory.

Once Bisini antique inc has your package sealed and safely delivers your packages to the shipping company, our obligation to this order is complete.

Bisini antique inc is not in any way circumventing any responsibility but merely stating we cannot be held responsible for replacement of damaged parts incurred during transit for which we have not control. We will assist our customer if they need any help when dealing with shipping companies and will continued to do so in the future.

Since we sell our products internationally, our main challenge is shipping our products safely, as damage free as possible, to our customers all over the world.

Bisini antique inc has very competent shipping department that carefully packages and prepares your shipment. we can delivery the goods to difference parts of the world.

You can email Customer Service or call us at +86-758-2226480.

G. Cancellations

Bisini antique inc works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at +86-758-2226480 and we will do our best to cancel your order. Or we can return the order deposit while you are willing to cancel.

H. How to request a sample or catalouge?

Bisini antique inc is happy to offer fabric swatches, finish samples, and catalogues (when available) for most of our items in order to help you select the right item every time. If you want to request these items, please contact us by emailing or calling us at +86-758-2226480.

There is a charge of $50.00 for each catalogue. For the samples, the shipping cost will be for the customers account.