Customer Assistance
A: How Do I place an Order?
Orders can be placed 24 hours a day, 7 days a week online www.bisini.com website, as well as by calling us at +86-758-2226480.
On-line ordering is straightforward and convenient click the add to Cart .from
any product page on the website and then follow the subsequent instructions.
Telephone orders can be placed 24 hours and day 7 days a week, by calling
+86-758-2226480. Our Customer Service Representatives are here to provide expert
assistance to our customers around the clock. Custom orders, preferred
communication is via email to sales@bisini.com.
B: What Payment Methods do you accept?
Presently Bisini antique inc agree to accept wire transfer, also we accept
letter of credit at sight. if ordering a custom product taking over 8-10 weeks
to produce and ship, so we are able to charge 30% deposit at the time of order,
with the remainder due when the product is ready to ship.
C: How do I check on my order status?
If you like to
check the status of your order, we encourage you to refer to your order
confirmation where you will find the lead time for the items you ordered. Please
note that the lead times reflected are approximate. Shipping transit times add
three to four weeks to your lead time depending on the item shipping method used
and destination.
IN STOCK items ship in 7-10 business days, and take approximately 3-4 months for delivery to you.
Custom Order please contact customer service, each item will vary, but in
general, 2-3 months to have a custom item production and one month shipping
time.
Small items such as accessories are shipped via UPS, FedEx, or DHL
Express and should be delivered to the specified shipping address within 7-10
days of the lead time noted.
Once your item(s) have been shipped you will receive an email with tracking
information. If you wish to speak with a customer service team member, call
us +86-758-2226480 or contact us anytime via sales@bisini.com
D: How do you protect my Privacy and Security of my information?
We understand your concerns regarding privacy and designed this policy as part
of our strong commitment to you. Cookies are used on the site to help customers
access and track items in their shopping cart. A cookie is sent to the
individual to identify them when they return to the site for the purpose of
viewing items left in their shopping cart.
When registering as a member of Bisini antique inc, we may ask you to provide
certain details about yourself. We do this in order to offer you a full range of
information, products and services. To register as a member, we will ask you to
provide your name, email address and mailing address. We will use this
information to notify you of site changes at all of our sites and provide you
with valuable offers from Bisini antique inc. When you order products, we will
also need your billing and shipping information. This information should be as
accurate as possible because we will use it for all contact, billing and
shipping purposes.
E: What are your Terms of sale?
When you complete Bisini antique inc ?member registration process, including
placing an order without registering, you agree to all the terms herein. Bisini
antique inc may update these terms and will notify you via our monthly
newsletter or a prominent posting on this customer service page. Your continued
use of Bisini antique inc after such notification indicates that you accept any
and all changes. Users who do not subscribe to our newsletter are encouraged to
check this page periodically for any changes.
Shipping time frames reflected in product descriptions are based on estimates
from our artisans, as most pieces are made by hand, may vary. Bisini antique inc
reserves the right to amend product information and shipping schedules due to
artisan delays, changing conditions and product discontinuations. In the event
of a shipping delay, Bisini antique inc will notify you promptly, and cannot be
held responsible for shipping delays beyond estimated delivery times.
While the Bisini antique inc team works diligently to review the safety of all
products, each piece is hand-made and should be treated as an antique piece.
Bisini antique inc cannot be held liable for accidents resulting in personal
injury that involve a product purchased on the site. In addition, Bisini antique
inc is not responsible for copyright, registration or licensing infringement of
products sold on the site.
For additional policies including shipping, please read carefully, as you are
agreeing to our terms and conditions by placing an order.
F: What are your shipping policies, methods and charges?
Shipping and Will
Call Agreement Our goal at Bisini antique inc is to assure that you receive your
order complete and undamaged. Over the Years have experienced almost every
conceivable shipping problem imaginable. We have listed a few guidelines to
follow that will help, should you need to make any claims for damage or lost
packages.
All products are sold to our customers Ex work. This term simply means, we
guarantee all parts from defects or damage base from our factory.
Once Bisini antique inc has your package sealed and safely delivers your
packages to the shipping company, our obligation to this order is complete.
Bisini antique inc is not in any way circumventing any responsibility but merely
stating we cannot be held responsible for replacement of damaged parts incurred
during transit for which we have not control. We will assist our customer if
they need any help when dealing with shipping companies and will continued to do
so in the future.
Since we sell our products internationally, our main challenge is shipping our
products safely, as damage free as possible, to our customers all over the
world.
Bisini antique inc has very competent shipping department that carefully
packages and prepares your shipment. we can delivery the goods to difference
parts of the world.
You can email Customer Service sales@bisini.com or call us at
+86-758-2226480.
G. Cancellations
Bisini antique inc works to ship orders as quickly as possible. For this reason,
we cannot guarantee that we will be able to cancel your order after it has been
placed. If you need to cancel your order please call us ASAP (within 3 business
days of placing your order) at +86-758-2226480 and we will do our best to cancel
your order. Or we can return the order deposit while you are willing to cancel.
H. How to request a sample or catalouge?
Bisini antique inc
is happy to offer fabric swatches, finish samples, and catalogues (when
available) for most of our items in order to help you select the right item
every time. If you want to request these items, please contact us by emailing
sales@bisini.com or calling us at +86-758-2226480.
There is a charge of $50.00 for each catalogue. For the samples, the shipping
cost will be for the customers account.